All Systems Operational

Uptime over the past 90 days. View historical uptime.
Hosted Checkout Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
EBT Transaction Processing Operational
Online EBT ? Operational
In-store EBT ? Operational
State Processing ? Operational
Shopify Apps ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Processor scheduled maintenance in Massachusetts planned Apr 27, 2025 04:00-19:00 UTC

From Saturday April 26 at 11pm CT to the morning of April 27, Massachusetts will be switching their statewide EBT processor. During this time, all Massachusetts EBT clients will be unable to use their EBT cards and won’t be able to place any online and in-person EBT orders. Please check back here for updates on when Massachusetts’ switch is complete and Massachusetts EBT transactions can resume.
Posted on Apr 15, 2025 - 18:00 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
Increased Error Rate for Refunds in Massachusetts
Resolved - The incident affecting refund attempts in the state of MA is now resolved. Refunds in the state of MA between 2025-04-23 23:43:00 UTC and 2025-04-24 19:35:00 UTC were affected

We continue to monitor the situation.
Apr 24, 20:33 UTC
Investigating - There is an incident affecting refund attempts in the state of MA, in advance of its upcoming processor transition. We are investigating this now and will follow up with you as soon as we have more details.
Apr 24, 15:40 UTC
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025
Partial System Outage
Resolved - A bad code deploy caused a fraction of users to be unable to check balances or complete EBT transactions. The code was rolled back once errors started to emerge. Estimated time of impact 2025-04-21 19:20 to 22:50 UTC.
Apr 21, 19:30 UTC
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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